Shipping policy

At Fireplaceworls.ae we've partnered with trusted shipping carriers to provide you with competitive global shipping rates and some of the fastest delivery times. Below, you'll find details on our shipping times and policies to ensure a smooth and efficient shopping experience.

Shipping Times

Within the UAE: 24-72 hrs

GCC: 4-7 business days

Globally: 7 - 14 business days

Please note that the above estimates refer to shipping times only for all in-stock products and do not include production time for custom-made or special orders. The total estimated delivery time for such orders, including fulfillment, will be provided by our team upon order confirmation.

 

International Shipping and Customs Duty

When shipping internationally, please note that delivery timelines may be subject to delays without prior notice, particularly for larger orders or shipments undergoing customs inspection and clearance. Such delays are beyond our control and may be caused by customs authorities, carrier handling, or other regulatory processes in the destination country.

 

While we make every reasonable effort to ensure timely dispatch and delivery, we shall not be held liable for delays arising from customs procedures, governmental regulations, or circumstances outside our operational control. We appreciate your understanding and patience as your shipment progresses through the necessary clearance processes to ensure safe delivery.

 

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by local government authorities in the destination country. These charges are not included in the product price or shipping fees displayed at checkout. Any such customs duties, taxes, or additional charges are the sole responsibility of the customer and must be paid directly to the relevant authorities or courier upon delivery. We have no control over these charges and cannot predict their amount, as customs policies vary widely from country to country.

Please contact our office at info@fireplaceworld.ae if you need further information.